Terms of service

Gaptria is a decision-support tool. It reviews the quality documentation you upload against a knowledge base of GMP qualification practice and public regulatory frameworks, answers questions about it, and produces a Gap Report. It is used by quality professionals preparing for inspections.

Gaptria does not replace a qualified person. Every answer and every Gap Report must be reviewed and signed off by a qualified person before it is relied on. Gaptria gives no guarantee that a facility will pass an inspection, and does not issue scores, certificates or approvals of any kind.

One account belongs to one person at one organisation. You are responsible for keeping your password private and for everything done under your account. You must be entitled to upload the documents you upload. Do not upload documents containing patient data or other personal data beyond what appears in ordinary qualification records.

Use of the Inspector is paid for in credits. A question costs 1 credit and a Gap Report costs 5. A question that receives no answer is not charged.

• A new account receives a one-time trial allowance of credits.
• A subscription (currently Starter at EUR 149 a month with 100 credits, and Professional at EUR 399 a month with 400 credits) renews every month on the day it was started, and is billed in advance. Monthly credits that are unused at the end of the month lapse.
• Credit packs (currently 50 credits for EUR 29 and 200 credits for EUR 99) are a one-time purchase. Pack credits do not expire and are used after the monthly credits.

Prices are shown without VAT. VAT is applied at checkout according to your country and VAT number. Prices may change; a change never affects a subscription period already paid for.

Payments are processed by Stripe. You can cancel a subscription at any time from the credits page; it then runs to the end of the period already paid for and is not renewed. Monthly credits remaining at that point lapse; pack credits stay on the account.

Credits are not refunded once used. An unused credit pack bought by mistake is refunded on request within 14 days of purchase if none of its credits were spent. A subscription period already started is not refunded. Write to support@gaptria.com for any refund question; we answer within two working days.

Gaptria is provided as it is, as an online service that we keep improving. We do our best to keep it available and to warn about planned interruptions, but we do not guarantee uninterrupted service. We may change the features, the knowledge base and these terms; material changes to the terms are announced on this page with a new date, and continued use after the date means acceptance.

Gaptria's liability for any claim arising from the service is limited to the amount you paid for the service in the twelve months before the claim. Gaptria is not liable for the outcome of any inspection, audit or regulatory decision. Nothing in these terms limits liability that cannot be limited by law.

You can delete your account yourself from the Account page at any time. Deletion removes your documents, conversations, credits and facility details immediately and cannot be undone. Unused credits are not refunded on deletion, except as described above.

Gaptria is operated by the company named on the data page. For any question about these terms: support@gaptria.com.